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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tanner Jerz

December 9, 2025

5  out of  5
rating by Tanner Jerz
"Heather at State Farm is an absolute superstar! Super friendly, lightning-fast responses, and made everything so easy. 10/10 – highly recommend! 🌟🌟🌟🌟🌟"
We responded:
"Thank you, Tanner, for your remarkable review! We’re ecstatic to hear you had such a great experience with Heather—she truly is a superstar! We’re glad that getting insurance was quick and easy for you. If you ever need any assistance in the future, give us a shout. We’re always here to help at our State Farm location in Diamond! "
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Haley Mitchell

November 27, 2025

5  out of  5
rating by Haley Mitchell
"Heather is so friendly and helpful! Always a pleasure!"
We responded:
"Thank you for your review, Haley! We're glad to hear that Heather was able to help you with your insurance needs. We appreciate your business and thank you for choosing State Farm-Jerry Hallahan in Diamond! "
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Jackie E

November 26, 2025

5  out of  5
rating by Jackie E
"I have been a client of this office for the past 9 years without any issues. I have found Brooke to be very efficient, responsive , helpful and friendly. I would recommend this office , especially their office rep, Brooke."
We responded:
"Thank you so much for being a loyal customer of State Farm - Jerry Hallahan for the past nine years! We’re thrilled to hear that Brooke has provided you with amazing service. Your recommendation means a lot to us, and we look forward to continuing to serve you for many years to come! "
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Andy Crutchfield

November 10, 2025

5  out of  5
rating by Andy Crutchfield
"Great office, and very helpful. They helped me understand my policy and answered all my questions. Brooke has a lot of patience and was very knowledgable about any issues I had. Awesome staff!"
We responded:
"Thank you, Andy, for the 5-star review! We're glad Brooke and the team were able to help you understand your policy and address all your questions. Patience and knowledge are qualities we pride ourselves on, and it’s great to hear they made a positive difference for you. We appreciate your kind words and look forward to serving you again!"
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Josue San Jose Gonzalez

November 10, 2025

5  out of  5
rating by Josue San Jose Gonzalez
"Spoke with Brooke about renter’s insurance and auto policy change. The customer service here is phenomenal. Brooke was great at answering questions and very helpful throughout the process. 10/10 recommend doing business here."
We responded:
"Thank you so much for your kind words, Josue! We're thrilled to hear that Brooke provided you with exceptional service and made the process smooth and easy. We truly appreciate your recommendation and look forward to assisting you again in the future here in Diamond at State Farm-Jerry Hallahan! "
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Melissa Kasalko

October 20, 2025

5  out of  5
rating by Melissa Kasalko
"Great communication extremely helpful 10 thumbs up"
We responded:
"Hi Melissa! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Marsha Vaughn

October 17, 2025

5  out of  5
rating by Marsha Vaughn
"My agent, Heather Kramer, was caring and helpful with my insurance needs. She also was amazing at helping me make my payments."
We responded:
"Thank you, Marsha, for trusting Heather to assist you with your insurance needs. We're so glad to hear that Heather provided caring and helpful support with your insurance needs and payment process. We appreciate your trust and are always here to assist you whenever you need us!"
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Teresa Jerz

October 17, 2025

5  out of  5
rating by Teresa Jerz
"I had a great experience with the State Farm team in coal city! Everyone was so helpful and easy to work with. Heather took the time to explain everything clearly and make sure I had the right coverage for what I needed. Heather was quick to answer questions and made the whole process stress-free. You can tell they really care about their customers. Highly recommend this office if you’re looking for great service and people who actually look out for you!"
We responded:
"Thank you, Teresa, for taking the time to share your positive experience with our State Farm-Jerry Hallahan team! We're delighted that Heather was able to guide you through the process and ensure you have the right coverage. Providing attentive and caring service is our top priority, and it’s wonderful to know that Heather came through for you. We appreciate your kind recommendation and look forward to assisting you again whenever you need us!"
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Randi McLuckie

October 17, 2025

5  out of  5
rating by Randi McLuckie
"Kira was diligent, informative and helpful concerning an issue with homeowners insurance. I appreciated all the effort she put into resolving it. Thank You, Kira!"
We responded:
"We truly appreciate your thoughtful feedback, Randi! I’m thrilled that Kira was able to assist you with your homeowners insurance concerns. I'll make sure to pass this along to her. We're always here at State Farm-Jerry Hallahan to help whenever you need. Your appreciation and 5-star review mean a lot! "
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Kim Kucera

October 10, 2025

5  out of  5
rating by Kim Kucera
"Everyone at State Farm are very friendly.They treat you like you are family,and they give you the best price possible."
We responded:
"Hi Kim! Thank you for the review! "
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Margaret Redfearn

July 16, 2025

5  out of  5
rating by Margaret Redfearn
"Brooke & Kira were extremely helpful, patient, friendly, & explained everything to a senior citizen. It is rare to find not one but two people who have the ability to explain in detail about my policies & the Drive & Save feature. Each was polite - not condensing - taking the time to make sure that I understood everything. It was a delight working with Brooke - for policies & Kira - Drive & Save. I feel that if I have any questions in the future I can just ask them. I feel confident about senting others to them."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Brooke and Kira provided you with patient, clear, and friendly assistance. It's our goal to make sure every customer feels confident and well-informed about their policies and features like Drive & Save. We truly appreciate your trust and your willingness to recommend us to others at State Farm- Jerry Hallahan office in Diamond. If you ever have any questions in the future, please don't hesitate to reach out—Brooke, Kira, and the entire team are always here to help!"
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Jill Skole

July 11, 2025

5  out of  5
rating by Jill Skole
"The Best, The best, the best! Thanks!"
We responded:
"Thank you so much for your enthusiastic review, Jill! We're honored to be considered the best and truly appreciate your support at State Farm - Jerry Hallahan in Diamond! "
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Soap Box Gaming

July 11, 2025

5  out of  5
rating by Soap Box Gaming
"Fantastic Office, prompt staff, very efficient and professional. Saved over 300% switching from All-State and doubled all coverage."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to provide prompt, efficient, and professional service while saving you significantly and enhancing your coverage. Your satisfaction is our top priority, and we truly appreciate your trust in us here at State Farm in Diamond. "
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Ann Savoia

June 30, 2025

5  out of  5
rating by Ann Savoia
"Working with Kira at State Farm was a delight! She made the transition from AAA extremely easy and she was a pleasure to work with! Local agents are the best as they are easy to get ahold of!! Definitely glad I called her today and made the switch!"
We responded:
"We appreciate your 5-star review, Ann! Your kind words mean more than you know. We're thrilled to hear that Kira made your transition smooth and enjoyable. We agree—having a local agent you can easily reach makes all the difference. We're glad you chose to make the switch and look forward to continuing to serve you here at State Farm - Jerry Hallahan in Diamond!"
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Chris M

June 19, 2025

5  out of  5
rating by Chris M
"Great place to deal with were very helpful and making all coverages were gone over to makesure everything was covered. And wanna thank Brooke for going the extra mile to keep in contact with updates"
We responded:
"Thank you, Chris! We strive to provide exceptional service, and we're delighted to know that Brooke met your expectations. Ensuring that all coverages are thoroughly explained is a top priority for us. We're especially pleased to hear that Brooke's commitment to keeping you updated made a positive impact. Your satisfaction is important to us, and we appreciate your trust at our State Farm- Jerry Hallahan Diamond office. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!"
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Tim Nelson

June 16, 2025

5  out of  5
rating by Tim Nelson
"Kira was wonderful and kind very helpful"
We responded:
"Thank you so much for your kind words, Tim! We're thrilled to hear that Kira was able to assist you and provide a wonderful experience. We appreciate your feedback and look forward to serving you again soon at our State Farm- Jerry Hallahan Diamond location. "
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Jennifer Hoch

June 10, 2025

5  out of  5
rating by Jennifer Hoch
"Heather was extremely helpful and knowledgeable."
We responded:
"Thank you so much for your kind words, Jennifer! We're thrilled to hear that Heather was able to assist you and share her knowledge. We appreciate your 5-star review and look forward to serving you again here at our State Farm- Jerry Hallahan Diamond location!"
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JMarz

June 2, 2025

5  out of  5
rating by JMarz
"Thanks to Kira's attention to detail, questioning attitude, and pleasant demeanor, we were able to save on our policy by switching to State Farm through Jerry's office. I would not hesitate to recommend this office if you are looking to compare rates. We are glad we did. Jeff K."
We responded:
"Thank you so much Jeff for taking the time to share your positive experience! We're thrilled to hear that Kira's dedication and expertise helped you save on your policy. Your recommendation means a lot to us, and we’re glad you chose to work with our State Farm- Jerry Hallahan office in Diamond for your insurance needs. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us!"
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Heath N

May 13, 2025

5  out of  5
rating by Heath N
"Jerry was able to get my car insurance renewed after receiving an unexplained non renewal notice when I was with another State Farm broker. Today, he correctly directed me to a dmv location when other locations weren't helpful. His staff always follows up with resolution."
We responded:
"Thank you for taking the time to share your positive experience! We're thrilled to hear that Jerry was able to assist you with your car insurance renewal and provide the guidance you needed regarding the DMV. Here at State Farm-Jerry Hallahan in Diamond, we pride ourselves on delivering exceptional service, and it's wonderful to know that our team's follow-up efforts made a difference for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us!"
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Wayne Koesling

May 8, 2025

5  out of  5
rating by Wayne Koesling
"Brook and heather were great to work with had some good laughs! Very happy with my policy thank you"
We responded:
"Thank you so much for your wonderful 5-STAR review, Wayne! We're thrilled to hear that you had a great experience with Brooke and Heather, and that you enjoyed some laughs along the way. Your satisfaction with your home and auto policy means the world to us. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing our State Farm Diamond location!"
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Vacheral Carter

May 3, 2025

5  out of  5
rating by Vacheral Carter
"Kira was so kind and welcoming. She helped me and my husband get our vehicle insurance set up the way we wanted. Thank you so much!"
We responded:
"Thank you for your 5-star review and kind words Vacheral! We’re so glad Kira was able to help you and your husband with your auto insurance. If you need anything else, feel free to reach out. Our team in Diamond appreciate your support! "
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BBtLGoI 09

April 15, 2025

5  out of  5
rating by BBtLGoI 09
"very happy with my new policy, plus Heather was very polite and helpful...thanks"
We responded:
"We’re thankful for your 5-star review! It’s our pleasure that Heather was able to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lily B

April 10, 2025

5  out of  5
rating by Lily B
"I was trying to figure out renter’s insurance for the first time, and Kira was so kind and patient with me! She helped me out so much!!"
We responded:
"Hello Lily! We appreciate your business and are so glad that Kira was able to help you with the renter's insurance. We know how stressful it can be, and we truly appreciate Kira for being so welcoming to provide the best experience possible."
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Mondo Jimenez

March 27, 2025

5  out of  5
rating by Mondo Jimenez
"I gotta say I dont normally leave reviews but, when i was getting insurance at this place. My agent Kira was very professional and very informed. The experience and customer service was very on point. Kira made the process feel easy and stress free. Definitely would mention it and recommend her to anyone looking to be insured. Keep up the awesome work..your amazing Kira 😁👍"
We responded:
"Thank you so much Mondo for taking the time to leave such a fantastic review! We are thrilled to hear that Kira provided you with a professional and stress-free experience while assisting you with your insurance needs. Your recommendation means the world to us, and we are proud to have Kira on our team. We will make sure to pass along your kind words to her! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!"
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Linda Miller

March 25, 2025

5  out of  5
rating by Linda Miller
"My Experience with the State Farm office in Diamond, Il went very well! I wanted to switch to an Agent and office closer to my home and wanted to add coverage to my existing insurance. Thank you Jerry for getting this done for me and I have an appointment to discuss life insurance Jerry next week.So now Kira is getting me set up with Renters insurance and the Drive safe and save program . Kira explains the details, cost and options available in an easy to understand way, which helped me tremendously now that I’m retired."
We responded:
"Thank you so much Linda for your wonderful review! We're thrilled to hear that your experience with our Diamond, IL office has been so positive. It’s great to know that Jerry and Kira were able to assist you with your insurance needs and provide clear explanations that made the process easier for you. We’re here to support you as you transition into retirement, and we look forward to helping you with your insurance needs. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Thank you for choosing us!"